Support
The quickest way to reach us is the support button in Axiom, the lifebuoy at the top right. It includes your version, and we reply by email. You can also write to support@axiomterminal.app.
Common questions
macOS says it can't check the developer
Axiom isn't notarised by Apple yet. Open System Settings → Privacy & Security, scroll down and choose Open Anyway. You only need to do this once. See Download.
Windows says “Windows protected your PC”
The installer isn't code-signed yet. Choose More info, then Run anyway. See Download for more.
Do I need an account?
No. Everything works on your computer without one. An account lets Axiom sync between your computers, share project boards, and send reminder emails if you want them.
I didn't get my confirmation or reset code
Codes arrive within a minute or two and work for 30 minutes. Check your spam folder, then ask for a new one in the app. You can ask for a few an hour.
I reset my password and my finances or journal won't unlock
Encrypted areas are locked with your password, and a reset can't recover them on a new computer. Enter the recovery code you saved when you set up encryption. A computer that was already unlocked keeps working, and can show the code under Account → Encryption.
I forgot my PIN
On the lock screen, choose Forgot PIN?. We'll email a code to your account; entering it turns the PIN lock off so you can choose a new one.
How do I back up or move my data?
Account → Your data → Export my data saves everything on your computer as a file. With an account, your synced data also comes back when you sign in on another computer.
How do I delete my account?
Account → Danger zone → Delete account. It deletes your account and everything synced to it. The copy on your computer stays. See the privacy notice.
I found a bug, or have an idea
Use the support button in Axiom and choose “Something's broken” or “An idea”. Developers can also open an issue on GitHub.